Consideration to the application of these techniques should be followed whatever level of entry you are being interviewed for.
Before the interview
You have been called to the interview! What now?
What does the interviewer want from the interview?
Remember that the interview has a variety of purposes: confirming, deepening, and challenging
- First the interviewer will want to confirm his first impression about you. He will seek the proof to reinforce, strengthen and assure himself that the first impression was founded right. He will want to prove he was right about you, that you have a certain value.
- Once reassured that he was right about your CV, he is going to probe for information that will provide a fuller, deeper picture of your skills and readiness for the job, and potential for your growth. The best strategy to adopt in this situation is honest dialogue, dialogue about your potential for learning and realism about a lack of experience.
- The interviewer will seek some "contrary evidence", that is, evidence that challenges his first impression. He knows that nobody is perfect. The trained interviewer will probe the examples of your mistakes and will expect information about them. The "contrary evidence" will help him separate the true individual from the bluffer!
During the interview
Questions might range from
"What would you do if you caught someone stealing from the company and you knew that he had financial problems?"to
"How would you go about trying to change a policy that your boss supported but that you felt was detrimental to the department's operations?"
Closed ended or "yes or no" questions
Behavioral interviewing and open-ended questions
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Importance of the past to predict the future
This information will allow to recruiter to assess the person's skills for specific situations he or she is likely to encounter in the new job. The interviewer is building a case that proves that the applicant is what he or she claims to be. The past events that are scrutinized in such interviewing become evidence, positive or negative, of skills the applicant is offering. -
Open-ended questions
Open-ended questions are the most commonly used questions in behavioral interviewing techniques and are often launched by a closed-ended question. A typical example is:"Did you enjoy your last job?""
This is typically followed by"Why?"
The information given in the "Why?" part of the answer provides the richest information to the interviewer. Almost all open-ended questions aim at gathering information on the past behavior of the applicant, his or her performance and attitudes. The way person has dealt with instructions, responsibilities, information and people in specific situations provides great insight into what might be expected in the future from the same person.
When confronted with highly targeting questioning about past experience, the thoughtful applicant will rarely fall silent and will always have an eventual reaction to the interviewer's questions, because he will have thought about the purposefulness of what he or she had done and will have developed a certain perspective. The unthoughtful applicant will be caught unaware and will stop dead in the interview, suddenly finding himself at a loss. To the interviewer, this will simply indicate a lack of analysis and commitment to the job. -
Penetration technique
The penetration technique is merely a variation of behavioral interviewing, used for probing a given area in greater depth. It uses layers of open-minded questions pushing the interviewee into more and more details, allowing to zoom in on the skills and personality traits he wants to discover. It typically might run like this:"What do you feel was the best contribution to the department in which you last worked?"
"Why was it better that the other things you did?"
"Did you have any difficulty getting in accepted?"
"Why did you?"
"How did you overcome those difficulties?"
"What did you learn form the experience that might help you if you join our company?"