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Helpdesk request

ID f5wpxc8
Type www.BEST.eu.org
Priority High
Status Solved
Title Incorrect information provided by your website
Submitted by Paulo Magalhaes <webmaster@postcrossing.com>
on Tue, Jul 6 10 @ 08:50
with Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv: Gecko/20100625 Firefox/3.6.6

Dear Sir/Madam,

It was brought to my attention that your website is spreading incorrect information that is affecting people and institutions around the world.

I referrer to the advice given at this URLs:



To the best of my knowledge, this information is wrong and very misleading. There is *no* official postal service institution that does recognize "student-to-student", "STS" or "2-FA-BE" in replacement of stamps. This information is incorrect and is being provided by BEST to others that are spreading it also outside of the BEST context. I have traced it's source to BEST and therefore decided to contact you so this can be looked upon ASAP.

Postcards may arrive with "student to student" written on them. But the same would happen with "no money", "fake stamp" or "best is awesome" written on them for that matter.

Postal services might deliver postcards without stamp, but this is not due to any "student to student" stamp because that is not recognized by postal institutions. Postal services might deliver mail without postage as a courtesy to the receiver, but this is not guaranteed and comes with a cost to the postal institutions.

For your information, most of the postcards that are being sent with "student to student" recommendation from your website that arrive get a circled black 'T' letter stamp on them which means "postage is due" and that destination should pay it. This means that the receiver of such mail might have to pay not just the due postage but as well as a small fine. Unfortunately, mail services have costs on applying such fee to the receiver and often do not do it - the fee would have to be returned to the originating country anyway, and they don't always enforce this.

The conclude, the information provided by BEST in the links above is wrong and misleading. This information is spreading outside of BEST control and is affecting postal services around the world as well as people who might receive this postcards with fake postage. I urge you to act upon this as quickly as possible by at least removing the incorrect information. Providing BEST users with a warning that that information was incorrect is for you to consider.

If, however, you are in the possession of information that shows that my statements above are incorrect, please do inform me about it. I would be happy to be able to forward such neat idea to the United Nations UPU organization for it to get a wider knowledge among students.

Best regards,
Paulo Magalh„es

PS: I do not work for any postal institution. But it does concern me that you are spreading wrong information that is affecting others.


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From Paulo Magalhaes  
Subject Request ID: f5wpxc8 - Incorrect information provided by your website